About

LPA Retail Systems

Zan Lano

Vice President

Zan started at LPA Retail Systems in February 2014 on the sales team. In 2017, he transitioned to project management, serving as LPA Retail Systems' sole Project Manager until 2022. Zan and Mike purchased LPA Retail Systems in December 2022, and now he handles a wide range of responsibilities. His first real assignment came about a month into his tenure: calling an upset customer and listening. Of course, it's not our goal to have upset customers, but it was a great experience that utilized a foundational skill necessary in this business—or any business: how to listen intently. It's a skill that we strive to instill in everyone who works at LPA Retail Systems. How can we support anyone if we don’t understand their goals and problems? We aim to learn as much about our customers as they learn about our solutions.

Mike Nelson

Mike started at LPA Retail Systems as a Senior Network Engineer in 2015 and quickly worked his way up to become the Services Manager in 2018. Mike demonstrated drive, technical talent, and leadership skills, which earned him the opportunity to purchase LPA Retail Systems in December of 2022, along with Zan Lano. Mike has surrounded himself with a talented team committed to exceptional customer service, aiming to build upon LPA Retail Systems' past success. As President and co-owner of LPA, he strives to find new ways to enable our customers to grow in their unique retail spaces. Mike often says, “We worry about the technology in the retail space so you can focus on your core business.” He is always focused on providing exceptional customer service to our clients, maintaining LPA Retail Systems as a rewarding place to work for our employees, and managing the day-to-day tasks of running a tech company. On most weekends, you can find Mike enjoying time with his family and friends at a lake house in Wisconsin.

Tyler Wilcox

Service Manager

Tyler joined LPA Retail Systems in 2024 as Service Manager. He came from a background in call center operations leadership with Best Buy. Tyler holds a degree in Entrepreneurial Management from the Carlson School of Management and brings proven expertise in change management, process optimization, customer service, and leadership to the LPA Retail Systems technical team. He is focused on leading the technical team toward improved efficiency and service while applying his small business management skills to help across the organization. Outside of the office, Tyler enjoys playing video games, watching the Minnesota Timberwolves, and spending time with his girlfriend and cat.

Liz L’Heureux

Human Resources and Admin

Liz unexpectedly started her career at LPA Retail Systems in 1997 while taking a break from teaching middle school science to raise three young children. At the request of LPA Retail Systems' founder, Tim Lano (who also happened to be her brother), she agreed to work part-time and remotely to take over payroll. Thus began a new career completely outside of her education background (BA in Biology/BS in Education). Her responsibilities include payroll, employee benefits, hiring, service invoicing, receivables, and special projects. Liz has enjoyed being a long-term part of LPA Retail Systems and contributing to the company's success and growth over the years. When not at work, Liz and her husband enjoy spending time with family—including two daughters and a son—and friends at their cabin in Wisconsin. They also enjoy pickleball, gardening, travel, and spending time with their new rescue puppy, Alfie!

Angie Richter

Angie has been with LPA Retail Systems since 2016. Her job title is Staff Accountant and Office Manager. She holds an Associate’s Degree in Finance. Angie’s responsibilities include monthly fixed-fee invoicing, quote invoicing, customer deposits, processing vendor invoices, vendor payments, monthly reporting, and ensuring that office supplies are always stocked for the employees. Angie loves coming to work because every day is different, and she enjoys working with her co-workers. When she is not at work, she enjoys spending time with her friends, family, and her two beloved cats. She also enjoys walking, reading, and watching true crime stories.

Jaci Petsch

Account Executive

Jaci has been with LPA Retail Systems since 2020. After completing her degree in Digital Marketing, she transitioned from her marketing role to become an Account Executive at LPA Retail Systems. Jaci has a curious technical mind, a drive to build long-term client relationships, and a passion for ensuring excellent customer satisfaction. She strives to make a difference in her clients' businesses and watch them grow, proving herself to be a solutions builder. When Jaci is not in the office, she enjoys training and competing with her two dogs.

Dave Hagen

 Master Developer

Dave has been a member of the support team at LPA Retail Systems since 2000 and holds a Bachelor's degree in Computer Science and Accounting. He excels in the role of Senior Software Developer and Master Counterpoint Technician, which also involves mentoring his peers. Dave was one of the first technicians in the nation to be certified in Counterpoint. Most of his time is spent developing new Counterpoint enhancements, writing custom reports to meet our diverse customer needs, importing data from other systems into Counterpoint, and assisting our customers with accounting audits. Dave has a passion for data conversions from other systems, and he would say, “Converting data is always a puzzle, and I love it.” In his spare time, Dave is an avid tennis player who also enjoys fishing, walking, and traveling.

Tom Downs

Tom is a vital member of LPA Retail Systems' support team as one of our Senior Developers and Lead Trainers, leveraging his expertise since 2005. Tom’s week is balanced between developing enhancements for Counterpoint, training our clients to get the most out of the system, and providing excellent break/fix support. He finds fulfillment in LPA Retail Systems' frequent direct customer interaction and values our genuine, team-focused environment. With degrees in Engineering from the University of Colorado and a Master’s of Education from the University of Minnesota, Tom’s skills are well-utilized at LPA Retail Systems. Outside of work, he coaches high school robotics teams, plays bass in his church music team, and enjoys long family bike rides. At LPA Retail Systems, Tom thrives in a collaborative setting focused on delivering practical solutions to help our customers grow their retail businesses.

Jerret Wright

Technical Project Lead

Jerret is currently the Technical Project Lead at LPA Retail Systems. Building on his experiences in the military and retail, he began his career at LPA Retail Systems in 2015 as a Tier I Tech. Jerret has held several other roles within LPA Retail Systems, including Tier II Tech, Managed Services Lead, and Service Manager. He enjoys taking on new challenges while maintaining the attitude that “every day is a school day.” In his off time, Jerret enjoys spending time with family, going for rides on his Harley, smoking delicious meats, and working on his classic cars.

Noute Lor

Noute Lor has been a Software and Hardware Specialist at LPA Retail Systems since 2018. He primarily assists customers with support calls and new Counterpoint installations. Noute has become an expert in all things hardware related to Point of Sale systems. He strives to deliver solutions to his customers' Point of Sale and other technology-related problems. Over the past decade, Noute has provided direct IT support to both small businesses and nationwide corporations. Noute can't remember a time when he didn’t have fish as pets in both freshwater and saltwater aquariums.

Kimberly Peddycoart

Project and Inventory Manager

Kim began working for LPA Retail Systems as the Service Department Assistant in 2021. Due to her high attention to detail and ability to keep things moving forward, she was promoted to Project Manager about a year later. As Project Manager, Kim coordinates the implementation of Counterpoint for new customers while keeping customer deadlines and budget goals a top priority. Kim previously worked for many years in retail, including positions in management, loss prevention, and customer service. She enjoys using her 15 years of retail experience to help our customers reach their business goals.

Samuel Fang

Samuel joined LPA Retail Systems in 2023 as a Customer Care and Counterpoint Specialist. He spends most of his time assisting customers with their Counterpoint-related issues, including hardware and software troubleshooting. It is important to Samuel that he delivers a seamless customer experience. You might hear him say, “I find joy in resolving challenges and enhancing customer satisfaction daily.” Samuel earned a Bachelor's degree in Computer Science and had prior experience in customer service and technical support before joining LPA Retail Systems. Outside of work, he enjoys spending time with friends, playing ping pong, and has a few good magic tricks up his sleeve.

Richard Hart

Application Specialist and Systems Administrator

Richard has been at LPA Retail Systems since 2023 and is our Systems Administrator and Senior Application Specialist. With over 20 years in the IT space, Richard brings a wealth of knowledge about all aspects of technology. He is truly a jack of all trades when it comes to anything related to computers and networking. When he's not at work, Richard enjoys being outdoors on a hike (depending on the weather), playing video games on the couch, and traveling. Richard has visited many countries around the world, with more on his list.

Emily Rapatz

Dispatch Operations Lead

Emily joined LPA Retail Systems in 2024 as the Dispatch Operations Lead. In this role, Emily works with the technicians to ensure they’re operating with an efficiently scheduled calendar and also works to fulfill shipping and receiving duties. She leverages her years of administrative experience in coordinating technician schedules and ensuring all inquires are followed up on in a timely manner. Emily is currently working towards a Graduate Degree in Workplace Psychology and hopes to put those new skills to good use at LPA in the future. Emily enjoys coming to work as every day is different and is a new learning opportunity. Outside of work, she enjoys baking and spending time with her husband and dog.